Frequently Asked Questions (FAQs)

1. How long does delivery take?

• Processing: 1–2 business days (Same for Netherlands and Australia)
• Transit: 3–4 business days for the Netherlands.
• Total: 4–6 business days for the Netherlands.
• Transit 5-6 business days for Australia.
• Total 6-8 business days for Australia.

2. Do you offer free shipping?

• We offer free shipping for Netherlands orders only, for Australian customers order charge will be €4.99.

3. Can I track my order?

• Yes, you will receive a tracking number by email once your order ships.

4. What is your return policy?

• 30-day return policy
• Items must be unused, in original packaging
• Custom or personalized items cannot be returned

5. Who pays for return shipping?

• Customer pays if they change their mind
• We cover costs if the item is defective or incorrect

6. How do I request a return?

• Contact us by email with order details
• We will send a downloadable return label if accepted

7. How long do refunds take?

• Refunds are issued within 5 business days after the return is approved

8. Do you offer exchanges?

• No direct exchanges
• Return the item and place a new order

9. What payment methods do you accept?

• Shop Pay, PayPal, Google Pay, iDeal, Visa, Maestro, MasterCard, Amex, Union Pay, Apple Pay

10. Are product prices tax-included?

• Yes, all prices include VAT

11. Can I change my shipping address after ordering?

• Yes, but only before the order is shipped

12. What if my order is delayed?

• Delays may occur due to courier issues or holidays
• We will update you if delays happen

13. How can I contact customer support?

• Email: info@harlenrow.com
• Phone: +31615270009
• Address: Mt. Lincolnweg 23, 1033 SN Amsterdam, Netherlands
• Business Hours: Monday to Friday - 08:00 to 18:00 (GMT+01:00) Central European Standard Time (Amsterdam)   (Saturday & Sunday - Closed).